Customer Gre

Terms & Condition

Sample Policy:

We always happy to satisfy our customer first… You may ask us for sample by email and also update your FedEx or DHL account number.

Sample will be charged and courier charges as well…. if DHL/FedEx account is not available with you

If their value is less than USD 30.00, we will offer Sample free of charge. Just to pay courier Charges.


How to Order:

All products will be manufactured according to your specifications, please send e-mail to place an Order with Catalogue Codes. If the item you require is not from our Catalogue you can sent us picture and specification of Item to place an Order.


Currency for quotation:

US Dollar
We will provide quotation only for the items you require.


Quotation Terms:

We will quote you FOB, C&F & CIF prices according to your concrete requirements. If you feel our freight is higher than your expectation, you can recommend your shipping company to us. Our principal is looking for a good reputation shipping company, which can offer competitive freight and delivery your order prompt.


OEM Service:

We Serve International Brands.

We can customize your logo printing on the packing of the medical items. Just specify your requirements to us, according to your ordered products and quantities, we may charge you a little printing fee. If the quantity is big enough, we will print your logo free of charge.


After Sale service:

Agile Instruments are produced of fine Material and workmanship.We provide after Sale service in case of any workmanship fault from our side.

Agile Guarantees its Instruments for one year against Rust & workmanship fault ,

In case of Misuse Guarantee does not apply

The return in concerned: We haven’t get any return ever. The Rule is that if there is any workmanship problem from our side you have no need to return the defective products to us. it is our headache to collect those products from you

The repair is concerned: the rule is that we replace the defective product with new product in the next shipment.


 Packing Detail:

For Ophthalmic Instruments

We use small Boxes in a carton further we will cover the Instrument Points with Bubble well as we will fill the space with bubble sheet in the small Boxes. Hence No worry about the packing & Damage as we send shipments in routine and Know how to avoid the damage

For general Instrument:

Before final packaging, each manufacturing batch is rechecked by the Director. Management also ensures that all instruments have been pre-cleaned and are free of body fluids and debris. It is then instructed to move to final packaging stage before delivery.

The instruments with sharp ends are covered with rubber tip Protectors.

Instruments are then packed in zipper lock polyethylene bags. Each Instrument packed carries a barcode Label on the bag mentioning code, full description, size and Material.


Payment Terms:

  1. 100 % Advance payment for small Order.
  2. 50% in Advance and 50% at the time of dispatch.
  3. L/C